Privacy Policy

Who we are

This Privacy Policy explains how Humber Restoration ("we", "us") handles personal data for visitors to humberrestoration.co.uk and people who contact us about water, flood and fire damage restoration in Hull and East Yorkshire. We are the data controller for the information you give us through this website and by phone. You can reach us at info@humberrestoration.co.uk.

What we collect

• Callback form details. When you submit the callback form we collect your name, phone number, postcode and a short description of the problem you have reported.
• Cost estimator requests. When you ask for a callback from the cost estimator we collect your name, phone number and postcode, your answers about the damage and the estimate you were shown. Your email address is optional. If you give it, we use it to send you a copy of that estimate.
• Flood report requests. When you ask for a flood report we collect the postcode you checked and your email address. If you also ask for flood warning emails, we keep your postcode and the area it falls in so we know which warnings to send you.
• Phone calls. When you call our number, your call may be recorded or a voicemail captured so we can respond to your enquiry and pass on the details needed to help you. We also see your phone number.
• Technical data. Like most websites, our hosting provider automatically logs basic technical information such as your IP address, browser type and the pages you view, for security and to keep the site running.
• Email delivery data. The emails we send through our email provider, Brevo, contain a tiny image and tracked links, so Brevo can tell us whether an email was delivered, opened and clicked. We use this only to check that our emails arrive. You can stop the image loading by blocking remote images in your email app.

How we use it

We use your details only to respond to your enquiry: to call you back, arrange a visit, and pass the job to a vetted local restoration contractor who can attend. If you request a flood report, we use your email to send it, and we keep a record of the request. If you give your email address with a cost estimate, we use it to send you a copy of that estimate. We only send flood warning emails if you ticked the box and then confirmed by clicking the link we send you, and every warning email has a link to stop them. We do not pass flood report requests to a contractor unless you contact us for help. We do not sell your data, and we do not use it for marketing unless you ask us to.

Our lawful basis

For flood reports and estimate copies we rely on our legitimate interest in providing the report or estimate you asked for. For flood warning emails we rely on your consent, which you can withdraw at any time. For emergency enquiries we rely on taking steps at your request and on our legitimate interest in responding quickly to a property emergency. Where you submit the form, you are consenting to us contacting you about your enquiry.

Who we share it with

• The local restoration contractor who attends or quotes for your job, so they can contact you and help.
• Our service providers, namely our website host (Netlify) and our call and form handling providers, and Brevo (Sendinblue SAS, France), which sends our flood report, estimate copy and warning emails. They process data on our behalf to deliver this service.
• Authorities or insurers only where you ask us to, or where we are required to by law.

How long we keep it

We keep flood report requests for 12 months, and flood warning subscriptions until you unsubscribe. We keep enquiry details only as long as needed to deal with your request and any follow up, and then delete them. Call records are kept for a short period for quality and to action your enquiry, then removed.

Your rights

Under UK data protection law you have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent. To exercise any of these, email info@humberrestoration.co.uk and we will respond.

Cookies

We use only essential cookies. For full detail see our Cookie Policy.

Complaints

If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to put things right first, so please contact us.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.