Hull & East Yorkshire
A soaked rug is heavy, slow to dry and easy to ruin by drying it wrong. We lift it off the floor, check what the water was, and dry it properly or tell you straight if it's gone.
Valuable or antique rugs are best dried off site in a controlled room. We'll tell you if yours should go to a specialist rug restorer instead of us.
Take photos of the rug where it lay and of any label on the back, which helps with the contents part of your claim. Lift it off the floor if you can do so safely and lay it over clean, dry chairs or a clothes horse in a ventilated room. Don't hang a wet heavy rug by one edge or put it near a radiator.
A rug damaged by an escape of water is normally claimed under contents cover. Expensive rugs may need to be listed separately on your policy, so check before assuming it's covered in full. If the rug can't be saved, keep it until your insurer or loss adjuster has seen it, or at least photograph it thoroughly. More on keeping a claim record.
For what drying and the repairs after it usually cost, and what insurance tends to pay, see our water damage cost guide.
Mould starts growing within 24 to 48 hours of a leak. The sooner drying starts, the less damage and the lower the cost.
Call 01482 736003If the water was clean and it's dealt with within a day or two, often yes. If it sat in water that came up from drains or sewers, it usually isn't worth saving.
No. Direct heat can shrink wool, make dyes run and leave the foundation damp inside. Moving air and a dehumidifier are safer.
Valuable rugs are best dried off site in a controlled space by a specialist rug restorer, and we'll tell you if yours needs one. Ordinary rugs can usually be dried on site.
Normally, if the damage came from a sudden leak or a flood you're covered for. High-value rugs may need to be named on the policy, so check the limits.
Ring us before it starts to smell.